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Customer Testimonials

See how satisfied our customers are!

 

There is much joy in my heart and home. Thank You." Imagine a rainbow all the way from Korea to my house! With such beautiful and wondrous thing; boxes that play music teddy bears dressed in pink red blue and yellow dresses". Yes my granddaughter must be right. There is magic in the world and it comes from KOREA.

Alfred from New York, New York, USA

Just wanted to let you know we got the potpourri hanboks (over a week ago) and my grandmother loves them! She wishes she had purchased more! Will shop again!

Heidi from Yorba Linda, California, USA

 

Dear Jean Sunwoo and the team at Arts & Crafts Korea,

I just wanted to let you know that I received the shipment last week. I am so happy with the product and thank you so much for the extra tissue papers you included! It was a nice surprise! My fiance and I met many different professionals while we have been preparing our wedding and your company definitely stood out among many other companies. You guys really provided the best service, quick response to inquiries, fast turnaround time and showed excellent professionalism. I will definitely recommend your company to any of friends with confidence and for any other events in the future. I know you will always do your best to meet the expectations!

Thank you so much again for all of your help to make this experience very pleasant. You guys rock! All the Best...

Juliane from Washington DC

 

I just wanted to thank you for the quick shipment of the order I placed on January 31st. Our oldest two children recognized the writing on the box as coming from Korea. It made their day just to see that!!! ... Thank you so much for the coasters as well. They were unexpected and a pleasant surprise. I will be recommending your company to other adoptive parents who are looking for a wide selection of stuff from Korea. I’m just so pleased with your company and the quick shipment of all the beautiful items that I got today. Kamsahamnida!!!

Jennifer Cox from Ballston Spa, NY, USA

 

Jean,

Thank you SO much, the box came in weeks ago and I meant to email you sooner. I was sick and then my fiance got sick, so it's been hard to find motivation to do anything. But anyway- everything is WONDERFUL! Now we wish we had gotten more- we might put another order in later on, we still have six months until the wedding. I will have to email you a picture of the cards- we've finished designing them, but still have to paste them together. The cloth is beautiful! I am still in brainstorming mode and haven't figured out exactly what I am going to do with that, so I will have to fill you in on that as well. All in time! I'm sure we'll use those bonus points soon, thanks again for all your help. My fiance and I love having a personal connection in Korea.

Mara Kyung from Seattle, Washington, USA

 

 

I thought I would let you know I received my order yesterday. How refreshing it is to receive something so promptly. I also would like to thankyou for the lovely bookmark. My son loves the Hanguel mat, He is 11 months old and loves rolling on it. Thankyou for your excellent service, I will definately be ordering from you again.

Rianne from Queensland, Australia

 

 

Hi Jean - We finished our Culture Camp week and I wanted to thank you again for all the great items from Korea! We had a very successful year and were able to keep prices low - thanks! Everyone loved the crafts we had from you and we had many compliments. Thank you again so very much!

Melissa from Korean Culture Camp, Flushing, Michigan, USA

 

Dear Jean,

I am so excited...just sitting at my desk this morning at work and the mail lady came up with a package...Korean characters all over...I knew what it was!! I am amazed at how quickly it got here. I really did not expect it to arrive for more than a another week. From the wrapping of the parcel inside the box, to each individual item, everything is so pretty and festive. I can't wait till my daughter gets home from her mission trip to El Salvador on Saturday to show her all her wonderful party favors! The extra butterfly bookmark is gorgeous. Elizabeth (my daughter) will love it! Thanks for the fast and friendly service. I am very happy with our order.

Carol Ann from Florence, NJ, USA

 

I just wanted to thank you for the quick shipment of the order I placed on January 31st. Our oldest two children recognized the writing on the box as coming from Korea. It made their day just to see that!!! ... I love the wrapping paper set that I purchased as well…your pictures online don’t do it justice!! It is so beautiful in person....Thank you so much for the coasters as well. They were unexpected and a pleasant surprise. I will be recommending your company to other adoptive parents who are looking for a wide selection of stuff from Korea.... I’m just so pleased with your company and the quick shipment of all the beautiful items that I got today. Kamsahamnida!!!

Jennifer C. from Ballston Spa, NY, USA

 

Hi Jean,

Hope all is well with you. I wanted to let you know my son's pillow and videos arrived safely. They were so beautifully wrapped too! Thank you for being so helpful and kind. I wanted to tell you how excited and happy my son was to get his box and pillow from Korea.... He was SO happy! He carried it out to the car and into the house. It was HIS pillow and it came from Korea! Awesome. My 2 year old son loves the videos, even though he cannot understand it. He sings and dances through the whole video. He figures he will watch them until his brother from Korea comes home! Then they can share. Thank you again

Kim U. from Herndon, Virginia, USA

 

Dear Jean -

What a great help you have been! Thank you for working with me to obtain the beautiful Korean Girl Scout patches for my Brownie troop with your "Find it For Me" service. My girls were just thrilled to have something so special. They also really loved the Korean Flag stickers. They were even better than you described them on your website. I was also very impressed with how quickly you shipped my order and how
reasonable your shipping and handling fees are. Since our family is of Korean heritage I will definitely be ordering from you again!

Mary from Pittsburgh, PA, USA

 

Hi Jean

I wanted to let you know everything arrived and it is beautiful. Thank you so much for the extra little ornament and the wrapping. We will be ordering from you again!! Thanks.

Laura C.

 

yes i received my order intact and everything was wonderful! thank you for the little gift as well as making sure my order arrived in time.

Jennifer M. from Atlanta, Georgia, USA

 

 

Dear Jean Sunwoo, annyong haseyo, I can not thank you enough for the parcel, received it the other day, much appreciated. I am so happy with everything and have already picked out some more for my next order, thank you again. I will let you know when i have put in another order. gamsa hamnida mannaso pan-gapsumnida

Rachel M. from Cockburn, Western Australia

 

Dear Jean,

Thank you for sending the package so quickly. I picked up today from the post office. The butterflies and turtles are beautiful! Many thanks again.

Wendy H. from La Crescenta, CA, USA

 

 

 

I received my Christmas order from you and everything was perfect! The quality of your items is excellent, the wrapping beautiful. The customer service is impeccable. I look forward to ordering many more times from you. Every order I have received from you has been a pleasure. I was thrilled that I could buy so many beautiful gifts for my kids, their teachers and just me! Thank you.

Liz A. from Florham Park, NJ, USA

 

I received my order today and I want to thank you for the gift. That was very kind of you. I am really please with the items I ordered... I will be placing another order in about three weeks. Again thank you for your excellent service.

Alfred S. from New York, New York, USA

 

Dear Jean,

Thank you so much! I recieved the business card holder last weekend, much earlier than I expected. ... My friend will love it. I'm so glad I found your site. I wanted to bring her graduation gift back from Korea when my mother and I visit in June, but didn't want her to have to wait. So it was perfect timing that I found your site and the perfect gift for her. Also, thank you for the tea. I tried it with my mother and we both enjoyed it. Thank you again. I will definitely be recommending you to my friends.

Sarah from Plattsmouth, Nebraska, USA

Dear Jean,

I just wanted to say, thank you with a gift for being so helpful. Thank you for taking the time to write my name in Hangul and sending it to me. That was very nice of you. You are in deed a wonderful lady, and I hope you enjoy your present as much as I enjoyed giving it to you. Once again, thank you.

Alfred S. from New York

Dear Jean,

I wanted to let you know that the geese just arrived this past Friday. I can't thank you enough for keeping in touch with me about the status of the order and the shipment. Customer service like you have provided is very rare indeed. The geese are beautiful and will make the perfect gift for my Mother-in-Law. Thank you so much for the expidited shipping, the gift wrapping and the coin purse (my fiance' loved it!). You have went above and beyond when it comes to customer satisfaction. I will definitely purchase from you again and tell my friends about your web site... Thanks again for the great service.

Michael from Crestview, Florida, USA


Hello Jean,

Just wanted to let you know i received the order the other day, and everything looks gorgeous! Thanks so much for all of your spectacular help with this order and for the gift :) Have a wonderful week.

Jane from Chicago, Illinois , USA

Hi Jean Sunwoo, I have been meaning to email you and just haven't had the chance to do it. We love your website! We gave our son the sogo buk and map for Christmas and the doll was for our daughter - they both love them! And this latest order was for us and the kids, since we are slowly attempting to learn Korean. My son is having a great time with the puzzles! He was just amazed when the box arrived - he couldn't believe it came all the way from Korea. We had so much fun going through the package and unwrapping all the treasures inside. ...... I will definitely recommend your business to other adoptive families - it is a wonderful way to bring a bit of Korea into our lives. We really do try, as adoptive parents, to make Korea and Korean culture a part of our families. Thanks so much.

Lauren from Winchester, MA , USA

Dear Jean,

Thank you so much! Your attention to detail and customer service is much appreciated. I know that our guests will love their gifts. I look forward to purchasing from your site in the future ... and telling my friends about the quality of service!

Amy from Cambridge, MA, USA

I'm glad to make the online purchase at www.artsandcraftskorea.com. This was not only a commercial web site to fulfill the sales order but I found that the sales representative was also very patience in attending to the customer's needs. She was willing to listen to my concern with regards to the purchase and gave alternative suggestion. In addition, she was honest to inform me that the last piece of the items in stock was defective and willing to replace with another item of higher value.

She has been very responsive to my email query, despite that my order quantity was very minimal and at low cost. I'm grateful that she has even helped to expedite in the delivery to ensure that I received the items on time for the special occasion. I was surprised to see that the items were nicely wrapped and the quality was perfect. Their professional customer relationship management skill has indeed made me feel good. I'm greatly impressed.

I would like to extend my appreciation to the staff of artsandcraftskorea.com. Your service was a great resource and made my buying experience pleasurable. ... Excellent!!!

Serin Tan from Singapore

Jean,

I just wanted to let you know how pleased I am with my order. All of the items were beautiful and met my expectations. Everything was beautifully wrapped and nothing was broken. I loved the gift you included. Thank you very much. You did such a wonderful job on my order, I am considering another order very soon. Thanks, again, for your outstanding service and attention to detail. Merry Christmas and a very happy and prosperous new year!

Soon from Pflugerille, Texas, USA

I have received the package! Everything is perfect and lovely. I can't thank you enough for all your help with my order. I look forward to wearing everything at my wedding. Please know that you've made one Korean-American bride-to-be very happy. It means a lot to me to be able to include my heritage on such a special day.

Cindi K. from NY, NY , USA

Dear Jean SUNWOO,

Thank you for your e-mail response to my questions and concerns. I was, frankly, very impressed by your attention to the problems I'd encountered, and very pleased by your thoroughness and professionalism! You have shown some of the best customer service I have seen in decades. Treating the customer with respect and compassion, and doing it in a timely and complete manner is something that has been lost by most business people; you are a glowing exception! In addition to your response to me, personally, I was amazed to see that you had also addressed my concerns on your website. You clearly have a heart for serving your customers. I look forward to receiving the items in my order- and was thrilled to see that none of them were out-of-stock after all! I look forward to ordering again and again! Thank you again.

Julie M. from Scotia, Nebraska

 

My order arrived today. That is quicker than I expected. And it is wonderful, because several items are gifts for teachers. Our son's first class ends next Tuesday, so now I don't need to worry. As previously, the items are wonderful and beautifully packaged. I have looked at the new website, and I see you have some different items than previously available. I'm sure we will be ordering again in the future. Thank you so much.

Kandise Z. from Brooklyn Park, Minnesota, USA

 

Thank you so much for your wonderful service. We were really excited to receive the merchandise from your store. My daughter and I loved how you wrap all the items. We felt like it was a special day! She also loved the packaging of the Korean Newspaper as her class is doing a presentation on South Korea in the next couple of weeks. We carefully unwrapped all the items so she could use the newspaper and the wrapping paper in her Korean display. Have a great day.

Sue P.

I can honestly say that you have been very helpful. I especially appreciate the time you took to correspond with me and send me photos of the items I was interested in. Your company has great customer service, something you don’t always find in today’s businesses. Also, you provide fast shipping. My items arrived within a week of ordering, that is very fast coming from Seoul. I am sure that I will be a repeat customer. I really like doing business with you.

Jan C. from Medical Lake, Washington

Hello, Just wanted to let you know that we received our package. We are so pleased with everything! The quality is really exceptional. Thank you very much!

Lisa K. from Marietta, Georgia

I received my order yesterday in perfect condition. The music boxes are beautiful... better than I anticipated. They are presents for my bridesmaids so it was very important that the gifts arrived on time and in great condition. Thank you so much for everything!

Kathleen C. from

I wanted to let you know how much I appreciated the quick overseas shipping. I was able to give it to my Mom on Mother’s Day and she loved it. You see, my Mom is Korean and sometimes she’s able to tell me stories about different items I come across, like what they symbolize, etc. They’re great to listen to!

Sheena

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